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I had been looking for a Mini Cooper Countryman for month when one showed up at Frank Boucher of Janesville. It was priced much cheaper than every other one I had seen so I immediately contacted them. Patrick got back to me in less than a day with a personalized video of the car! I was able to schedule an appointment with him in the next couple of days and he was super helpful. Overall, I felt really comfortable dealing with him and others at the dealership. They knew the history of the car andwere really accommodating when it came to discussing the timeline of the purchase. It was my first time buying a car and not only am I super happy with my purchase, I had an excellent experience working with the people at Frank Boucher of Janesville. I highly recommend working with them!
EDIT (10/25/2021): Just an edit to this review to note that less than a month after purchasing my manual Mini Cooper the clutch went out. Boucher did not have the technology to check it at all so I had to take my car to a shop that was familiar with manual cars and Mini Coopers. Turns out the clutch was completely worn out and I had to replace it along with the flywheel for a total of $3700! I knew this was a maintenance I would have to do at some point the car being over 65,000 miles but the representatives at Boucher never even suggested this might come so soon after the purchase. They also did not know that the clutch had apparently been replaced before. My great deal became a hassle and more of a fair deal. Even after many exchanges, Boucher wasn't able to offer any compensation for this maintenance. Although they were great with the purchase, I wish they had been able to fully evaluate the car before selling it to me or that they could have helped with financing this massive expense. I'm leaving my review at 5 stars but it now feels more of a 4-star experience.... More
Less than a month ago
Dale was very knowledgeable of the vehicles I looked at. He was also respective of my time and had me in and out in my new truck in no time. I have purchased over 80 vehicles in my time and this purchase was in my top 3 for great purchasing experience. Thank you Dale and Gordie Boucher
Less than a month ago
Brandon and the whole team were great! Easy to work with, no hassle or pushiness. I highly recommend them!
Less than a month ago
Lenny was a pleasure to work with and he is very committed to supporting us post sale on all our needs! Thank you. Highly recommended.
Less than a month ago
My service advisor was Audrey, and Audrrey was my experience flawless. Everything was timely, stayed informed, and completed on time.
Less than a month ago
Once again Duke helped me with any problems and questions I had. He was there almost right away when I pulled in. I could not have had a better experience. The service dept. is great and so are the others that work there.
Less than a month ago
Great people that always do top notch, honest work! I truly appreciate shops like this!
Less than a month ago
Would recommend this dealership. Even though it was over a 90 minute drive from home it was well worth it. Patrick did a great job. After a few test drives he found exactly what we were looking for.
Less than a month ago
Great service and fast. No issue's getting an appointment they're very flexible and can work around your schedule.
Less than a month ago
Service was good. I like that they check vehicle for other maintenances. Good communication. Thanks
Less than a month ago
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