Customer Testimonials
Quick, easy, and pleasant I had a great experience. It was a quick, easy, and pleasant experience.
First time car buyer experience, a very nervous and exciting time, multiple different sales people all helpful, great communication, you get the sense they want you to buy the car you want, and to want the car you decide to buy. Would recommend to first or seasoned buyers.
This is how a car dealership should be operated, excellent customer service, great service/parts departments, helped my wife and I out with a used Explorer that we bought at another dealership that didn't understand what customer service meant. Brent in the parts department along with Katie in service went above and beyond to make everything right that the dealership we bought the vehicle from didn't! Gordie Boucher knows how to take care of their customers!!
Expedient.
John and Gordie Boucher always do a great job They are fast and professional always
Sales & Service (for some recent warranty work) were excellent. Everything exceeded my expectations and I have already recommended Boucher Ford to others. Thank you!
My experience at the dealership was very helpful and welcoming. The lady Barb set me up with the right person to go over what the issue was to have it repaired, and installed.
The customer service and my sales report have been amazing - nothing less than top notch service
Very pleased with the low pressure sales approach; very happy with the process of taking delivery.
Rob was great to work with!
Great sales team great service this is my fourth purchase 2 cars 2 suvs 2013 sonata 2020 sonata 2020 santa fe 2022 tucson
Poor! I talk to a guy and told him a open box ranch came up on the dash and had no clue what it was. Could of told me what it was and that it was under warranty but didn't tell me! Now I have to pay over $1000 to have it fixed. Thanks for nothing!
We just purchased a new Ford Bronco Sport from Boucher Village Ford. They had a reasonable selection of inventory on the lot and provided a very competitive price on the one we finally chose. Alan was very engaged throughout the process through delivery pointing out features discussing options, and answering questions. Hirak was involved early structuring the deal.and then made the paperwork part of the transaction almost effortless. Alan and Hitak, thank you both.for your excellent customer service. This type of teamwork in client care is why we have been Boucher Village Ford customers for years.
Starting with Sales all the way through Finance , I didn't feel rushed or pressured throughout the buying experience.
They have an amazing staff. Everyone treated me with respect and commitment to get me into my new vehicle
Communication is key. And they communicated every step of the way. Outstanding service. I will buy my next truck from Gordie Boucher Ford. Thanks Mike
All went well. Timely recall repair. It was the very most absolutely greatest experience I ever had, just did not have any donuts in break room!
My experience with salesperson Himmy was nothing short of amazing. He took very good care of me, got me the payment I wanted, and walked out the same day! His experience and professionalism by far exceeded anyone I've worked with previously. He ended up with a 2 car deal by the end of the day. Would recommend.
The service is very professional.
Service was prompt and staff was courteous. I appreciated that both headlights were replaced at the same time.
Best dealership experience I've ever had. People were extremely courteous, understanding, and actually listened to what I said and asked for. For. I felt that cost wise everything was fairer or more than fair and I for the first time left a dealership not feeling like someone stuck in my tail.
We were very impressed with our sales consultant Eugene Sanchez. He was extremely kind and helpful throughout the whole purchase process and after the sale. Everyone we dealt with was helpful and pleasant. There was some confusion due to the dealership wanting to get this sale done the same day, but we were treated fairly and the dealership made good on its commitments and everyone was committed to making sure we were happy and satisfied. We are very happy with the vehicle.
They reached out to me about a needed recall repair before I even knew one was needed. I really appreciated that. Worked with me to set up an appointment for that at the same time as a needed oil change. I ALWAYS have great service at Gordie Boucher in West Bend.
Always great customer service and I enjoy the services provided. Home vehicle pick up and drop off is very convenient.
Easily scheduled and efficiently handled service with drop-off and pick-up for accessory installation. Valet service was right on time as promised.
Parts and service coordinated nicely. Easy to deal with, always trying to get it done quickly and done right.
Knowledgeable and friendly staff. Skilled mechanics. No Returning the survey to a pain in the butt.
Parts and service coordinated nicely. Easy to deal with, always trying to get it done quickly and done right.
Very friendly, courteous and helpful. The facility is very clean and well laid out. Good inventory of vehicles.
I like the waiting room 3% for using a credit card is a little much on a $600 bill
Excellent customer service No The salesman was great and the GM was excellent. I would go back
Thanks Charlie was awesome also Mobile service is a great service you offer. Thanks again
Lenny DiBrito was awesome throughout the experience. He was very responsive to our questions. He made the sales experience efficient and easy.
Amazing Experience with Jacob!
We had an absolutely amazing experience working with Jacob when purchasing our new car! From the very beginning, he was friendly, professional, knowledgeable, and genuinely cared about helping us find the right vehicle for our family.
Jacob never made us feel pressured or rushed. He took the time to answer all of our questions, explain everything clearly, and work with us to make sure we were comfortable with our decision. He went above and beyond to make what can normally be a stressful car-buying experience feel easy and enjoyable.
We absolutely love our new car, and ... Read More Google - Aug 13, 2026
I was taken great care of at this location! Our salesman Marquis and the sales manager Derek went above and beyond to get me into something at a good price, and in a quick manner! Even our finance guy was great! Highly recommend giving them your business as they will do right by you and hopefully get you into something you love!
I left my work van there was told the job would take 26 hours. The job end up taking 2 weeks because they couldn’t leave a technician to solely work on my vehicle…..
Bought a car 10 years ago with Eugene and came back and repeated my experience
I had significant emergency car troubles and they were the closest dealer. When they could finally work me into their schedule (next day) they communicated well. It took multiple days to diagnose and then fix the problems. They were always courteous and friendly.
Tim Nolan was an absolute pleasure to talk to today. He listened to what my son was looking for and steered us in the right direction. He was honest and kind. Even though this dealership didn’t have exactly what we were looking for, his professionalism stood out amongst all the places we visited today. Highly recommend to anyone going through the car buying process! Thank you Tim, until we meet again!
Mau was super kind, helpful and willing to answer any and all questions I had. He was not pushy at all which I appreciated. He deserves a 10/10. However, the facility as whole could use some better customer service skills. Also, finance manager was not friendly, didn’t even attempt to review numbers and seemed very uninterested in coming to speak with us. This made us uncomfortable and ultimately led to us leaving without a vehicle. This is why I give 3/5, thanks for your help Mau!
First let me start saying that I absolutely hate car shopping but Bryan was the best! He made my car shopping experience wonderful. I felt welcomed and it was an easy process to get into my dream car. I recommend Bryan to anyone that is looking into buying a car.
Updated software for recall notice everything went great
My husband and I were in search of a new SUV and were greeted by Tom and Stephen. Both were kind, direct and very helpful! We would absolutely work with this dealership again if needed!
Friendly staff. My purchase was a bit tricky because I had specific wants which caused them to work a bit harder to find what I wanted. There was a little back and forth to finalize the deal but all in all it was a pretty good experience. The staff was also very helpful answering my text messages I sent with question and getting everything all setup. I want to mention as well that their pricing was fair and way better than any other dealer I reached out to. As long as my GMC treats me well I will be a ... Read More Google - Aug 12, 2026
This was our third vehicle purchased @ Boucher through Joe. Never a lot of fun, but it’s about as good as it gets.
Very communicative and good understanding of my situation very flexible with times for showing a vehicles and good inventory
Okay Everything was okay !! And I love your new facility. AND I LOVE YOUR NEW WAITING ROOM.
They helped me uncover the problem that was making my truck unsafe and they worked with the Warranty company to save me $900. I was very impressed with the communication each day and the video message that Nathan sent me of the problem.
Everything was quick and they were well prepared for my visit Just four more words
Very accommodating process to help with the safety recall update for the synch screen repair.
They were pretty spot on with how long they said it would take and got it all fixed up and no issues yet.
I moved from another dealer and Boucher Ford of Kenosha has been amazing. Quick and friendly service!
Quick drop off, questions answered, work completed in a reasonable timeframe. Front desk person was great.
Love my new Cadillac XT5. I enjoyed working with Joe Hacker and I think he went above and beyond to provide great service. I also appreciate how much time he spent with me explaining the features on the new car. Good job!
The team did a fantastic job !!! From the salesman to the GM to the financing. Dave and Jim went out of their way to make sure I left with a smile on my face and all my questions answered, even the ones I may have asked more than once…. Although my truck will last me a lot of years I will be back for my wife’s next vehicle and let anyone else know it is definitely worth the three hour drive from my area for such great service and teamwork.
Eugene was sure great to work with at Gordie Boucher. More then willing to answer any questions or concerns I might have. Solved any problem that came up
I had an GREAT Car Buying experience with Nick Hall at Boucher Hyundai.....He was VERY knowledgeable about all the products and walked me through the whole sales process with no hiccups! Great Guy......And the car is beautiful, drives smooth, feels solidly built, and you can't beat the warranty! I switched from Toyota to Hyundai last year, purchased another one today!
Boucher Hyundai exceeded my expectations in selling my new 2026 Palisade. Salesperson Nick Hall was previously reviewed here and I asked for him for that reason. I expected great service and was not disappointed. You should also ask for Nick.
Always professional. Love your service department. Thanks you for everything Professional, courteous, always adhere to schedule
I had a half hour appointment that took two hours. There was no communication as to what was going on. Angelo was too busy, Norma helped get me set up and a different guy came to get me when the truck was finished. All I needed was a single key cut and programmed and it took two hours. I also didn't realize it would be $50 just to CUT the key.
Service manager Mike Yager is great communicator. Mechanic Andrew that sends you YouTube video underneath your car is helpful and educational. I also appreciate ride back home when I bring my car in. Great experience everytime.
Great experience purchasing a car from them. Haidyn, the salesman, was great to work with.
Boucher Ford service is always a positive one! The service department, the check in clerks, and the service writers are all overly accommodating and easy to work with. Highly recommend!
Great job showing, explaining, and find answers to our questions. Friendly and up front, honest while negotiating the deal. Thomas was very responsive to our questions. Thank you Thomas Platt
Mario and the dealership made the buying experience very easy. No stress was involved. I have bought more then ten vehicles from this dealership and it seems like every purchase gets even better. The new builder is wonderful.
Wonderful place. Would continue going back with the excellent service and dedication of the techs.
Took care of my request with professionalism and curtesy. Had respect for my time and my opinion. A positive experience.
Pleasant and very quick Thank you very much. Friendly, efficient. Professional I appreciate the service I received.
Very courteous and explained everything I asked Understood my need for a loaner vehicle Thank you
Amazing customer service and quality of work. Service department provides amazing customer service and quality workmanship.
The service department is great, always friendly and they listen to what you have to say no pressure.
Great service. Very attentive to our needs for a new truck. Will be back again.
After being told by a different dealership we needed a new engine in our motorhome, Boucher was much more thorough and found that all we needed were some fairly minor parts replaced. Our service contact, Charles, was great at keeping us apprised of the status as the repairs progressed. We were very happy with our service and the way we were treated!
Everything went great. I liked the fact they came to my house to affect the repair.
I recently had work done on my F-150. Monica my service advisor was very helpful. She made sure everything was taken care of. Thanks, for the great experience.
It started out great! We walked in thinking we knew what we wanted. We test drove several vehicles and nothing really stood out to us, but Mason the sales guys non pressured approach. Shopping for a car m/truck can be exhausting. Mason stayed with us over the course of a few weeks. Never did we ever feel “obligated” to sign on that dotted line just for being there. Mason was cool and calm though the whole process. He shot us out ideas when new trucks came in. We had a laundry list of specs we were looking for. In ... Read More Google - Aug 10, 2026
The job was done in a short amount of time The employees were friendly as I was waiting
Used valet to have work done on my vehicle.....the vehicle was returned in time but NOT all issues were resolved...the valet driver told me Monica will send me the documents of work done.....that was 2 weeks ago....and ive received nothing....no paperwork....no follow up call nothing.
The mobile unit was early, they completed the repairs in a timely manner. They wre professional and courteous.
Very easy to work with, efficient with the vehicle buying process, respectful of everyone involved and knowledgeable
Justin was not very helpful and came across short when I came in looking to pick something up. Definitely didn’t feel warm and welcomed by him. He also knocked their own car wash as not being good. Anthony ended up listening and helping. Purchase process from original salesmen was smooth.
I liked the fact work was done in my driveway
I needed a recall taken care of and was amazed that THEY came to me!! Customer Service was great and they were quick and efficient! Thank you Gordie Boucher!!
Unprofessional behavior, couldn't understand or read the report,services not finished, promised done and pieces not put back and still in trunk. And the outright lying of service finished. I have pictures of the pieces and bolts. Terrible service.
Very friendly and accommodating. Amazing service! I would recommend this dealership to family and friends
Lee needs a raise.
Christopher was wonderful to work with! He was very responsive, patient, and was not pushy while I weighed my options. I also got more than expected on my trade in without any negotiation. My experience did not feel like the stereotypical car buying experience. Thanks Christopher and Eric, I’ll definitely be returning!
Extremely friendly and helpful staff. They work with you and really try to get you the best deal possible.
Mary was AMAZING! She worked so hard to get me into a great car with great prices! 10/10 would recommend her!
