Customer Testimonials
It took forever to fix my truck Bradford and Sam made the whole experience tolerable otherwise would give it a 2 rating
I worked with Mary! She was incredible through the entire process- I’ll be recommending her to everyone looking to purchase a new vehicle.
good
Andy did a great job from start to finish. He was professional, responsive, and easy to work with, while never making the process feel pressured. He made everything straightforward and convenient, kept communication clear, and made the overall experience very smooth. I’d absolutely recommend working with Andy.
Service people doesn't get out of their chair to meet with the customer, but the customer must come in and wait until they knowledge you to speak to them. Wasn't kept informed of the work or status of my suv. I only received a welcome text and delay to repair message. They did offer me a ride to work, but didn't even offer an option of a rental just in case. Didn't even run the suv through a quick wash. Not a detailing, but a basic wash would have been a nice service.
He communicated with me what I needed to know Nathan treated me with respect, not just another customer. I'm sure he treats everyone this way!
The location has easy access for very quick drop off. With very nice shuttle drivers!
Very fancy service department pull in the garage out of the rain someone greets you at your door and helps you check in comfortable waiting room perfectly set to work at while waiting see the mechanics working on vehicles while you wait. Overall great experience. Only complaint was that it was freezing in the waiting room but it was humid so it was probably trying to keep everything dry
Truck broke down on me drove it in for service & Angelo took Great Care of me !! Thank You !!!!
The sales and financial support are the top but the service takes a real bad dive not the mechanics the garage staff are very poor and don't call you back when you need them but John has always been very good to me and my issues
Lexi was amazing to work with. She was very patient and understanding. Definitely recommend working with her!
Quick and efficient. Thank you. Quality experience, dealing with quality people. I couldn't be happier.
Very helpful
Great place. Zach was a great guy to work with in getting our new Santa Fe!
The dealership was able to locate/order the exact Pathfinder we were looking for, and it arrived before the scheduled date. Everyone was very friendly, knowledgeable, and helpful. No one tried to sell us things we didn't want or need so there was no pressure in that way. We were very happy overall and would recommend this dealership.
Transparent, efficient and very customer service oriented Clean showroom, no pushy sales pitch. Overall great experience
Awesome great will be back again Great Great Great Great Great Great Great Great Great
Terrible customer service. Their repair bricked my engine and they did not make it right. I did not get a rental car for the repair and they were slow in repairing it. After 3+ weeks, I ended up buying a new car and had to scrap this car. They did not pay me for the vehicle or refund my original repair.
Onida was excellent she knew about the vehicles and was helpful without being too pushy
They understood me for what I was going through was very difficult, knew how to reassure me with solutions. They made me feel appreciated and knew how to talk with me knowing my situation. Also, they committed to the actions they promised and followed through amazingly.
Just leased my 3rd vehicle with Boucher Hyundai of Janesville and I couldn't be any happier. Working with Dejan and the entire team was great. They worked with me to get a price I could afford and I'm extremely thankful for that. Customer loyalty is huge but dealer loyalty is even more important in a car buying process.
Jinny gave me his full attention and worked with me during the day
Very professional. Very clean dealership I was very happy with the service department. They were very helpful at pointing out items that will need attention
Great communication. Great communication by letting me know about what was going on with my car's service and any issues the tech found.
They were polite got me in right away. Told me what I needed to have fixed right now down the road and what was OK to bypass at this time no pressure.
Darlene, Matt in finance, and Mark Wade made me feel like family during my car buying experience 6/5 stars
Everything was great and fast The only thing I wish is that they would give you the out the door price when they show you the tire estimate. I'm pretty sure when he showed me my tire estimate it was 178ish and when I paid it was 223 that's almost $50 more I can understand tax or other small fees 10% more but 25% extra should be added to the estimate they tell you, otherwise why even give an estimate? I drove an hour each way from work to specifically go to the dealership I bought it from a month previous cuz ... Read More DealerRater - Sep 29, 2026
The staff are kind ,make you feel at home.know what their doing, very good at there jobs.
Awesome people. Great place to go to. Everyone is very friendly, kind and courteous. I would definitely recommend.
Robert always does his best to have my vehicles taken care of in a timely professional manner.
I had a flat tire and my car does not have a spare tire. Tim logged me in right away and took care of my problem.
We loved working with Dawson. He listened to everything we needed and wanted for a car and trade-in. He made us feel like family so much that I brought my parents to work with him on getting a more reliable car.
I had a generally good experience with Harman at Boucher Hyundai. I had done a lot of research on what I wanted and the Hyundai Tucson I found at Boucher was first on a list of about 20 cars in the greater Milwaukee area. However, things went a lot faster than I expected. I barely had a chance to look at the outside of the car, not to mention the engine, before I was whisked away for a test run. I think a little more time in that respect would have been good. Harman was knowledgeable about the car and answered ... Read More Google - Sep 28, 2026
Great experience!
Always felt treated with respect. It was refreshing to work with people who do not try to undercut you.
For the second time in 9 months, hours of my time have been wasted as parts promised were not present for scheduled service. Perhaps it really is on me for having hope in a different outcome with Gordie Boucher this time?
Below are facts of my most recent experience and thoughts about customer service.
Facts
In mid-September I called the service desk to schedule a recall for my Ford Bronco. Service staff confirmed parts were available and on hand. The appointment was scheduled for 9:00 AM September 22.
After taking the shuttle home after dropping off the vehicle, Jessica contacted me at 10:03 AM ... Read More DealerRater - Sep 28, 2026
Hello! Wanted to share my experience with Gordie Boucher Nissan of Greenfield. Amazing experience with outstanding professionals! Bella was so transparent in numbers, cars to test drive, and she had unbelievable support from sales manager Suni and finance manager JT
No high pressure sales man. Listen to what vehicle I was interested in.. Got a reasonable price on the car we chose.
Excellent experience purchasing my 2026 Durango Hellcat! Christopher & Eric were very helpful and accesible to work with me to put the deal together since i'm in illinois,upon delivery there were no surprises and everything was ready to go.All were very profesional,helpful and enjoyable purchasing experience. THANK YOU!!!!!
This was my first experience leasing a vehicle. Everyone at the dealership was friendly and made sure all my questions were answered. Jason, my leasing consultant, was friendly, professional and very patient when explaining the functions of my new vehicle. Highly recommended!
Diane at Boucher was able to find the car we were looking for. We got one on a special deal! Also got in on 0% which was great timing. This gave us flexible options to afford some upgrade packages. Hopefully these pay off.. peace of mind. Thank you 😊
They were very informative and kept me in the loop about things and what the recalls were
Great service! Went in on time, very thorough The whole staff was very professional Thank you!
Very efficient, well kept, up to date modernized garage and equipment. The staff is great and knowledgeable and kept me well informed.
Convenient scheduling, accurate estimate of time-to-complete service, welcome car wash. Apparently well qualified service men.
This place is wonderful. Very happy with my vehicle purchase there. Scoot Foote is Da Man.
Great customer service, Russ was very friendly and right on top of everything I asked for!!
Working with Ross Hengtgen and Gordie Boucher Ford of Kenosha was a great experience! Ross worked quickly to find the exact vehicle that met all my requirements. He was very prepared when I showed up at the dealership. His organization made the process fast and efficient. In addition Ross is an outstanding person. This was the best car buying experience I’ve ever had!
Nice place and great people helped me to buy a car.
I have had such positive experiences at Boucher Hyundai. Someone checks me in a timely manner. The waiting room is comfortable and full of amenities. The last time I was there was a couple of days ago when I turned in my leased car for a new one. I have been working with Darlene for the last 6 years. She is professional and friendly. Her knowledge of the system is sharp and competent. After test driving a new car, to my surprise, I didn’t care for the color or wheels and a couple of other minor things. Darlene pivoted and ... Read More Google - Sep 27, 2026
Fixed our overpayment quickly We got over charged for service and Alex helped us get our money back
It went well and in the expected time Everything went well the tech did a nice job and I was happy with the work done
The process was so easy and I didn’t feel like I was being sold a car, rather I was assisted in finding something that I truly love. Very pleased 🙂
Lenny is an awesome guy!! This is my 3rd murano I have bought ‘em from him!! He is very honest and polite and will never steer you wrong… also a side not the new guy Darrell in finance is an amazing guy also so happy you guys hired him… the staff is always wonderful!! Thank you from the bottom of my heart for such great people and service!!!
As always I was very satisfied with my results from Jeff Samp and his team, specifically his sales rep Chris. I loved how patient and friendly he always is:)
Purchasing a new vehicle from Gensis of Milwaukee was a great experience. I did most of the purchase over the internet and phone. The sales staff are very knowledgeable, helpful and friendly. I will definitely recommend this dealership to friends and family.
Great experience. No nonsense pricing and purchasing process. Lee McGee was an exceptional host and everyone else was very accommodating as well.
Very pleasant The truck was very dirty had to send it back to detailing for more cleaning .
Very pleasant The truck was very dirty had to send it back to detailing for more cleaning .
Excellent service
Great experience with Boucher as always. My wife bought her juke a couple years ago and I’m glad to have gone home in my new 2023 rogue. As always customer service was top notch, the deal worked out great and our next vehicle will be from Boucher again
All the people I dealt with were competent, friendly and easy to work with. My biggest contact was with Oneida and the young finance manager. I appreciated the interest shown to me and my wife by several members of the management team. The purchasing experience was positive.
Exceptional service, super friendly staff, and they definitely make you feel welcome. The goodie bag is definitely a welcome plus. Thanks Tim Linton for reaching out and making the process as smooth as it was.
Great experience. Thanks Brian.
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Great new dealership Nice waiting area. Explained everything they did Love my car a lot!
The team did an excellent job and got me back on the road very promptly
Great I like the way they treated me and the way they took care of my car.
Hunter gives excellent service All of the folks in the service department go out of their way to be helpful
Very easy experience Very easy experience, Mario was on top of it all from beginning to end!
Very easy experience Very easy experience, Mario was on top of it all from beginning to end!
The entire staff is amazing, made the experience easy! Brain H, Brandon R, Brandon G and Brad just excellent!
Our experience with Arber, Oneidia, and Blake was exceptional! They made our experience easy and not stressful. Highly knowledegeable and great cars!
They did a great job. Dealership was clean and inviting. Staff was awesome. Very helpful and friendly.
The whole staff at Boucher Hyundai were exceptionally friendly and helpful! They bent over backwards to help us find the right vehicle for us.
Very poor communication. Had my car for 1 month. Still doesn't work and am taking it elsewhere. If it is bouchers error installing warranty will not cover
We had a great experience buying cars from Lake country Nissan! Our salesman Clarence was very attentive and patient answering all of our questions. He had great communication and worked to get us what we were looking for! Everyone there was super friendly and helped us out! We would definitely recommend buying from here!
I was very disappointed that I had less then 2700 miles on my brand new car and had to pay to have the wipers replaced already. This is just beyond the realm of new ownership to me. I truly hope this is not the beginning of things to come. Also forgot to wash the car after asking me if I wanted it washed.
I always appreciate Robert's prompt attention to my service appointments and thorough explanation of repairs needed.
Excellent service all around Friendly and professional staff. Very, very, very, nice people at your shop!
Great service at my home to fix a recall.
Charlie was awesome, made the process really smooth and fun. Very happy with purchase and I can't wait to put some miles on it!!
Needed some guidance on shocks, tires for a smoother ride. Monica worked with the shop foreman to come up with a suitable plan. I was very satisfied with their results.
Great experience and very professional Quick turnaround time, great communication and excellent customer service Definitely will go back
I think they fixed the problem, but they gave no updates. I had to call multiple days in a row because I received no communication. They also didn't let me know they would need my car another day until after the service department had closed around 5 or so. And of course recommended over $3000 worth of work on some things that didn't necessarily need to be replaced, like 3 out of 4 of the tire pressure sensors. I appreciated that they picked up and dropped off the vehicle for free, but the communication should have been the other way.
Tried to replace the wrong shock. Did a car wash after I asked them not to. I just had it detailed two days before and they washed it anyway and left it all spotty. Said that my appointment was not in their computer. Never called me to say they had the part, I had to contact you.
Nice place to visit
A fantastic buying experience at Boucher Hyundai! Himmy was excellent to work with, responsive, and efficient. They had the vehicle I wanted, and we closed the deal in a couple of hours. Highly recommend!
Friendly. Kind. Mauricio, my driver, was above a 5. He was the best driver I have had anywhere!
